Frequently Asked Questions

Shopping & Shipping

Pre-order pieces ship within three weeks;
Ready-to-ship pieces ship within five business days;
Made-to-order pieces ship within six weeks, though order time may extend to up to ten weeks at peak holiday season;
Please email us if your purchase is time-sensitive and I will do my best to accommodate.
Please take photos of
1. The package itself
2. The label of the package
3. The damaged pieces
within five days and email them to us.
Yes, we do ship outside the US. Please note that, as the buyer, you are responsible for paying all customs fees and dues.
We do not offer refunds, but we may offer exchanges or returns for store credit. This is decided on a case to case basis. If you aren’t delighted with your order, please contact us within three days of receiving the order.

All pieces are top-rack dishwasher-safe, though it is always recommended to hand wash any handmade ceramics. Additionally, it is important to clean food - especially dark sauces - from unglazed surfaces immediately.
All pieces are microwave safe unless otherwise indicated on the bottom of the piece. (Primarily this will be any piece with metallic luster.)
Yes, if done with care. Avoid taking pieces from freezer or fridge to hot oven, for instance, or vice versa. Any drastic temperature changes can compromise the integrity of the piece.

Yes! Wholesale prices are available for brick-and-mortar and online shops within the contiguous United States.
$350, paid in full.
$200. Please note that the opening order minimum applies if an order has not been placed within the last twelve months.
Wholesale orders ship within eight to ten weeks of the invoice payment date. Order time may extend up to twelve weeks at peak holiday season. Generally orders are shipped once complete, even though some items may be available sooner. If you prefer a split shipment, additional freight charges will apply.Item description
Returning accounts in good standing may have other payment terms and options available to them, including but not limited to 2% 10, net 30, or 50% deposit 50% upon completion.
Products not listed on my website require a minimum of twenty-five pieces to order, and such orders are accepted solely at the discretion of Erika Gibson. Custom pieces will require ten to twelve weeks of lead time
Any glazes not listed on my website require a minimum of fifty pieces to order, and such orders are accepted solely at the discretion of Erika Gibson. Custom glaze orders will include an additional $1.25 per piece and will require twelve to sixteen weeks of lead time. This cost includes two sample tiles and the shipping of the two tiles; any additional costs will be invoiced to the customer.